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Return Policy

Return and Exchange Policy

Our store offers a 7-day return and exchange policy for all products sold. If you are not satisfied with your purchase, you may arrange for an exchange once; however, the shipping cost for returning the item must be borne by the customer.

  1. Contact us within 7 days of receiving the product to request an exchange, and provide your order number or receipt as proof. After confirmation, return the item by mail or deliver it to our store for the exchange.
  2. All products must be unused and unopened.
  3. All products must be in complete and undamaged condition (except for manufacturing defects).
  4. Products must be returned with all original accessories, manuals, and packaging materials intact. Any missing or damaged items will not be accepted for return.
  5. Only manufacturing defects will be accepted as a reason for return.
  6. Please ensure that all returned products are properly packaged; otherwise, returns and exchanges will not be accepted.

Contact Customer Service

If you need to exchange a product, or if there are discrepancies, damages, or defects, please take a photo and send it to us within 7 days of receiving the product. We will contact you as soon as possible to assist you.

WhatsApp Contact:
+852 95102756

Return/Exchange Address:

Vintage Watches HK
Room 1617, 16/F, Hollywood Plaza,
610 Nathan Road, Mongkok Hong Kong

Business Hours:
Monday to Saturday: 1:00 PM - 9:00 PM
Sunday: Closed